Shipping policy

Orders are generally prepared within 2–5 business days after payment is authorized. Weekends and public holidays are not counted as business days.

Launches, promotions, holidays, pre-orders and additional payment or address checks can add time. If a material delay changes the timing we originally gave you, we will contact you with the options available for the order.

Shipping methods, prices and estimated delivery windows are shown at checkout where supported. The delivery estimate begins once processing is complete and the carrier has the parcel.

Carrier capacity, customs, severe weather, local disruption and events outside our reasonable control can affect an estimate. Unless a service is expressly described as guaranteed, delivery dates are estimates rather than fixed appointments.

If a shipment is materially delayed: contact us. We will investigate and provide the choices required by applicable law, which may include agreeing to a revised date or cancelling for a refund.

The shipping charge shown before payment is the charge for the selected service and destination. A free- or reduced-shipping offer may have a minimum order value, destination limit, product exclusion or end date; those conditions will be stated with the offer.

We will not add an undisclosed Aftrdsk shipping charge after checkout. Government duties or carrier customs charges are separate and are explained below.

Orders crossing a border may be subject to import duties, taxes, brokerage fees or other government charges. If we collect those amounts at checkout, they will appear in the order total. If they are not collected, the carrier or local authority may charge the recipient before or after delivery.

These charges are set by the destination country and are not controlled by Aftrdsk. The customer is responsible for information required for customs clearance and for charges not collected at checkout, except where local law requires otherwise.

Customs review can also extend delivery time. We cannot mark a commercial purchase as a gift or declare a value that is different from the transaction value.

When tracking is available, we send it to the email address used at checkout. A new tracking number can take a little time to show its first carrier scan.

Items from one order may occasionally travel separately because of availability, packaging or fulfillment location. If that happens, you may receive more than one tracking email. We do not charge extra simply because we divide an order into multiple parcels.

Please check the recipient name, street, apartment number, postal code and contact details before paying. If something is wrong, email customerservice@aftrdsk.com immediately with the order number.

We will try to correct the address before fulfillment begins, but we cannot guarantee a change after processing or shipment. Additional carrier costs caused by an incorrect or incomplete address may be charged where the law allows.

If tracking shows “delivered” but the parcel is not there, check the delivery location, household members, neighbors and any carrier notice first. Then contact the carrier and us promptly so we can help investigate.

If a parcel arrives damaged, keep the packaging and send us the order number with clear photographs. If tracking has stopped updating for an unusual period or the parcel appears lost, contact us and we will work with the carrier. We will provide the replacement, refund or other remedy required by applicable law.

If a parcel is refused, unclaimed or returned because the address is incomplete, we will contact you when it reaches us. Reshipment or refund will follow our Returns & Refunds Policy.

Non-refundable carrier, customs, storage or return-to-sender charges may be deducted only where legally permitted and clearly connected to that failed delivery.

For delivery help, email customerservice@aftrdsk.com and include your order number. A clear order reference helps us begin the carrier search sooner.

Last updated: August 22, 2026