Refund policy

You may request a return within 30 days after your order is delivered. This is our standard store policy and sits alongside any mandatory consumer rights that apply where you live.

We recommend trying garments on carefully as soon as they arrive. That gives us the best chance to help with sizing while the preferred alternative is still available.

1. Email customerservice@aftrdsk.com with your order number, the item you would like to return and a brief reason.
2. Wait for our return authorization and the correct return address. Please do not send a return to the address printed on the original parcel unless we specifically confirm it.
3. Pack the item securely and follow the instructions in our reply. Use a trackable service and keep the shipping receipt until the return is complete.

Please note: sending an item back without authorization can delay identification and processing of the return.

Returned pieces must be unworn, unwashed, unused and unaltered, with the original tags and protective packaging intact. When trying on clothing, please take care around makeup, fragrance, deodorant, pet hair and anything that may mark or scent the fabric.

We cannot accept a change-of-mind return that shows wear, washing, alteration, damage, stains, odors or missing tags where the issue was not caused by Aftrdsk.

The following are also final sale where permitted by law: items clearly marked “Final Sale” before purchase, gift cards, personalized or altered pieces, and hygiene-sensitive products once a protective seal has been removed.

These exclusions never remove your rights when an item is faulty, unsafe, misdescribed or otherwise protected by mandatory consumer law.

For a change of mind or sizing preference, return shipping is normally paid by the customer. We do not charge a restocking fee.

If we sent the wrong item, or if a piece arrives damaged or defective, we will provide an appropriate remedy and cover reasonable return shipping where required. Please wait for our instructions before arranging that shipment.

Please inspect your order when it arrives. If a piece is damaged, defective or different from what you ordered, contact us promptly—ideally within 7 days—with the order number and clear photographs of the item and packaging.

The 7-day request helps us document the issue with the carrier or fulfillment partner. It does not shorten a longer statutory right you may have.

Once the return arrives, we inspect it and email you with the outcome. Approved refunds are sent to the original payment method, generally within 10 business days after inspection. Banks and payment providers may need additional time to show the credit.

Original standard delivery charges are refunded when applicable law requires it or when the entire order was incorrect or defective. Any amount paid for express delivery above the standard service is generally not refundable. Return-shipping costs are not refunded unless the return is due to our error, a defect or a legal requirement.

If 15 business days have passed since we confirmed a refund, please email us so we can trace it with the payment provider.

Stock can move quickly, so we cannot promise a direct exchange. The most reliable route is to request a return and place a new order for the preferred size or style. If a direct exchange is available for your order, we will explain it in our reply.

Need to cancel or correct an order? Contact us immediately. We will try to help before fulfillment begins, but changes are not guaranteed once an order is being prepared. After shipment, eligible items follow the return process above.

If you are a consumer in the European Economic Area or United Kingdom, you generally have a statutory right to cancel an eligible online purchase within 14 days after receiving it, without giving a reason. Tell us within that period, then return the goods within 14 days after your notice.

You may examine a piece as you would in a physical shop. You may be responsible for diminished value caused by handling beyond what is reasonably needed to establish its nature, characteristics and fit.

Unless the item is faulty or we agree otherwise, you are responsible for the direct return cost. We will provide any refund required by law, including the eligible cost of standard outbound delivery. We may wait until the goods arrive back, or until you provide evidence of shipment, before issuing that refund. Statutory exceptions—including certain personalized and unsealed hygiene-sensitive goods—continue to apply.

Questions about a return or refund are welcome at customerservice@aftrdsk.com. Include your order number so we can find the details quickly.

Last updated: August 22, 2026